phx-IT Career Opportunities

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Whether you’re taking the next step in your IT career or just getting started, we want to hear from you! We can provide you with a unique opportunity to prevent and resolve cybersecurity threats while also visiting and servicing a diverse stable of clients in a wide variety of industries. This equates to a continually challenging and varied environment for our employees to gain knowledge and hands-on experience with a variety of systems and equipment. More so, our Incident Response teams are at the forefront of remediation efforts traveling from coast to coast fighting cyber-attacks including ransomware.

If you are someone who has a passion for technology, is eager to learn, cares about colleagues, and is willing to go the extra mile for clients, then we would love to have you! Please email your resume to careers@phx-it.com and we’ll follow-up shortly.

PHX-IT IS NOW HIRING FOR THE FOLLOWING POSITION:

Position: NETWORK ADMINISTRATOR

JOB SUMMARY:

This is a position responsible for all aspects of network administration and desktop support for our clients. Our business model is based on personable, on-site service. Hours can vary and some night and weekend work will be available.

ROLES & RESPONSIBILITIES:

  • Network administration including user account management (Active Directory), backup systems, security management, e-mail systems including Microsoft Exchange, internet access, office systems, and applications support
  • Supporting servers, network infrastructure, desktop hardware, software, and applications
  • Extensive customer interaction and desktop support
  • Performing technology needs analysis and providing solution suggestions
  • Implementing and supporting the network and computing infrastructure plan
  • Assisting with technology planning through ongoing research
  • Updating site documentation

SKILLS:

  • Must be personable and like working directly with customers
  • Must have experience with in-person, one-on-one desktop support
  • Knowledge of Windows servers, Active Directory, and Microsoft Exchange
  • Knowledge of network infrastructure including switches, wireless access points, firewalls and cabling
  • Working knowledge of mobile devices including iPhone and iPad and how to integrate these devices into a Windows/Exchange environment for remote access and email
  • Knowledge of setting up remote access for users
  • Ability to administer a 30+ node network
  • Ability to support networked printers and photocopiers
  • Ability to learn new software and hardware packages and adapt to changes in technology
  • Must have good troubleshooting skills
  • Must be able to commit to a schedule and be prompt
  • Must have strong verbal and written communication skills
  • Ability to manage multiple projects, activities, and tasks simultaneously
  • Ability to work independently and as a team member and manage task lists
  • Ability to identify specific needs of clients and devise plans for opportunities and solutions for problems
  • Ability to respond to user questions in a timely manner; prioritize requests, organize, schedule, and coordinate a variety of activities and projects
  • Working knowledge of current communications devices and protocols, server and desktop technologies

REQUIREMENTS:

  • Must have own reliable transportation
  • Must occasionally be able to ascend/descend ladders up to 30 feet high for cabling requirements and mounting of wireless access points, repeaters, routers
  • Must occasionally be able to move, transport, or reposition equipment weighing up to 80 pounds to mount and maintain servers and battery backup systems

PREFERRED:

  • 2-5 years experience in a support environment
  • CompTIA A+, CompTIA Network+, CompTIA Security+
  • Microsoft MCSA, MCSE
  • Fortinet Firewall Experience/Certification

PLEASE SUBMIT YOUR RESUME AND COVER LETTER TO: careers@phx-it.com

Position: SITE TECHNICIAN

JOB SUMMARY:

This is a position responsible for all aspects of network administration and desktop support for our clients. Our business model is based on personable, on-site service. Hours can vary and some night and weekend work will be available.

ROLES & RESPONSIBILITIES:

  • Network administration including user account management (Active Directory), backup systems, security management, e-mail systems including Microsoft Exchange, internet access, office systems, and applications support
  • Supporting servers, network infrastructure, desktop hardware, software, and applications
  • Extensive customer interaction and desktop support
  • Performing technology needs analysis and providing solution suggestions
  • Implementing and supporting the network and computing infrastructure plan
  • Assisting with technology planning through ongoing research
  • Updating site documentation

ESSENTIAL FUNCTIONS:

Office 365:

  • MS local apps and web suite feature
  • Utilization of each application (Outlook, One Drive, One Note, Word, Powerpoint, Excel, Stream, Sharepoint)
  • Troubleshooting
  • Teams (Creating groups, channels)
  • Basic utilization (message, screen share, share files, web interface, creating groups and channels)
  • Basic Troubleshooting (uninstalling, reinstalling, updates, sound)
  • Mac experience is preferred!

Basic Utilization:

  • Operating system
  • Menu items
  • Dock
  • Applications

Basic Troubleshooting (desktop)

  • System preferences
  • Hardware configurations
  • Tips and tricks
  • Networking
  • File share
  • Connecting to servers
  • Plist troubleshooting
  • Uninstall and reinstall
  • Recovery mode
  • Reimaging
  • Disk utilities

Executive Support

  • Professionalism
  • Urgency
  • Priority
  • Confidentiality
  • Privacy
  • 24/7

Zoom

  • Basic utilization
  • Webinars
  • Meetings
  • Troubleshooting
  • System administration including: user account management (Active Directory), backup systems, security management, e-mail systems including Microsoft Exchange, internet access, office systems, and applications support
  • Supporting servers, network infrastructure, desktop hardware, software, and applications
  • Extensive customer interaction and desktop support
  • Performing technology needs analysis and providing solution suggestions
  • Implementing and supporting the network and computing infrastructure plan
  • Assisting with technology planning through ongoing research
  • Updating site documentation

 

SKILLS:

  • Must be personable and like working directly with customers
  • Must have experience with in-person, one-on-one desktop support
  • Knowledge of Windows servers, Active Directory, and Microsoft Exchange
  • Knowledge of network infrastructure including switches, wireless access points, firewalls and cabling
  • Working knowledge of mobile devices including iPhone and iPad and how to integrate these devices into a Windows/Exchange environment for remote access and email
  • Knowledge of setting up remote access for users
  • Ability to administer a 30+ node network
  • Ability to support networked printers and photocopiers
  • Ability to learn new software and hardware packages and adapt to changes in technology
  • Must have good troubleshooting skills
  • Must be able to commit to a schedule and be prompt
  • Must have strong verbal and written communication skills
  • Ability to manage multiple projects, activities, and tasks simultaneously
  • Ability to work independently and as a team member and manage task lists
  • Ability to identify specific needs of clients and devise plans for opportunities and solutions for problems
  • Ability to respond to user questions in a timely manner; prioritize requests, organize, schedule, and coordinate a variety of activities and projects
  • Working knowledge of current communications devices and protocols, server and desktop technologies

REQUIREMENTS:

  • Must have own reliable transportation
  • Must occasionally be able to ascend/descend ladders up to 30 feet high for cabling requirements and mounting of wireless access points, repeaters, routers
  • Must occasionally be able to move, transport, or reposition equipment weighing up to 80 pounds to mount and maintain servers and battery backup systems

PREFERRED:

  • 2-5 years experience in a support environment
  • CompTIA A+, CompTIA Network+, CompTIA Security+
  • Microsoft MCSA, MCSE
  • Fortinet Firewall Experience/Certification

PLEASE SUBMIT YOUR RESUME AND COVER LETTER TO: careers@phx-it.com

PHX-IT is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other classification protected by law. Check out our services for more on what we do!