phx-IT Team Members
Who Can Do Technical Things
IT’S TOO LATE. WE ALREADY BROKE THE MOLD FOR THE STEREOTYPICAL IT TECH.
Our team members realize that great communication is the only way to solve your problems. The best way to effectively communicate is to be personable. We pride ourselves on being approachable and personable first, technical second. Sure, your current IT person might be able to fix your issue, but they’re socially awkward and impossible to get a hold of. We’re different. We listen, we’re available, and our clients love us because we’re easy to talk to. This helps us to get your issue fixed more quickly so you can get back to work.
If you’d like to join our amazing team visit our careers page.
Team Members of PHX-IT
Founder & CEO
Nathan founded phx-IT in 2005 and has been steadily growing the business ever since. He takes great pride in focusing on client and employee relationships to ensure clients are confident their technology infrastructure is solid and that their on-site technicians are well-suited to tackle any challenges they may encounter. Nathan believes wholeheartedly that the best business model is the one that keeps the needs of the customer at the forefront.
Nathan is a father of four and during his downtime, he can be found spending time with his kids, woodworking or playing guitar.
Chief Financial Officer
Jake joined phx-IT after developing a deep understanding of customer satisfaction in the fast-paced world of logistics. His time in the US Army taught him a thing or two about commitment and he’s brought that commitment with him to serve our customers. Jake’s main focus is helping our new clients seamlessly transition over to our service model so that we can eliminate their IT problems. He also likes finding new clients who would like to use a more efficient IT service model to help propel their business forward towards success. He will ensure that your needs are met and that you are completely satisfied with your service.
In his spare time, Jake performs around the Valley as a stand-up comedian and enjoys spending time at the gym pretending that one day he’ll look like Arnold Schwarzenegger.
Chief Operating Officer
When Josh isn’t knee deep solving the world’s computer problems, he can be found cruising the neighborhood on his vintage Schwinn bicycle on the way to tear up some delicious tacos at his favorite spot.
Chief Technical Officer
When he has time to step out of the server room, Randy enjoys playing drums and brushing up on his endless knowledge of Family Guy.
CISO / Non Profit Initiatives
These changes also have a bottom line impact on the businesses that utilize them, I am a technologist and I am the conduit between tech and business.
I help clients define pain points and broken processes, then deliver high-quality solutions that best fit their unique identity and allow them to meet their objectives.
Currently, I am the CISO over Non-Profit initiatives, my specialties include systems architecture, network engineering, IT operations management, Budgeting, Negotiation, Scripting/Site development, and Optimization.
Director of Sales
Rocky is an experienced sales leader, manager and self-starter. Driven by client retention, he takes pride in providing the best customer service to all current and future clients. As a seasoned entrepreneur, he has insight on security and solutions that enable growth to companies top and bottom lines. In addition to his primary job functions, Rocky is described as a great connector of businesses and people within the valley.
Born and raised in Los Angeles, Rocky moved to the Phoenix area in 2012 and has not looked back. Always open to discuss sports, his experience in basketball is seen through his team first approach to our staff and clients alike.
Director of Incident Response
Chris has a long professional history spanning two decades in cybersecurity, IT, broadcast engineering, and live event production. He has lead operations and projects throughout North America for small to enterprise companies, including CBS Radio, ViacomCBS, and the UFC. Working in high-availability media has made Chris a seasoned responder to events that require immediate resolution under direct visibility from the executive level across multiple organizations. Highlights from Chris’ career include being project manager for decentralized cybersecurity technical implementation, being part of the historic UFC 205 event in New York City, and pretty much any facility buildout he spearheaded.
When not behind a computer or researching the next hot item in emerging tech, Chris is a practitioner of Brazilian Jiu-Jitsu, enjoys working out, and loves being outdoors with his 5-year-old son in the Pacific Northwest.
Hiring and Marketing Manager
Marc is a signature cocktail uniquely blended with three parts world-class customer service agent, two parts software trainer, one-part account executive, and served with a salted rim of technical aptitude. From his time as an inbound support agent at a large domain registrar and web hosting company to his most recent position as an account executive for an online payment processor, Marc has the rare ability to take complicated technical topics and explain them in a way that’s understood by all.
In his downtime, Marc enjoys running a gaming website where he records a bi-weekly podcast and streams his adventures on Twitch, rivaling the top streamers in terms of viewers.
Client Services Manager
A multi-talented individual, Hector comes from a background as a call center manager. However, his love of computers & technology has always been at the forefront. He enjoys being challenged and always makes sure that client’s needs are always met. With his personable and upbeat attitude Hector is always a pleasure to have around in the office.
During is down time he enjoys DJ’ing events, producing and doing voice overs for commercials, and you can listen to him entertain you over the radio on the weekends, that’s if he isn’t being attacked by his 6 fur children!
Client Onboarding Manager
Network Administrator with 7+ years of experience in repairing computer hardware, configuring networks, and resolving software issues. Irving has strong knowledge and comfort within Windows servers and workstations.
You can find him at the gym or spending time with his beautiful family when he’s not busy resolving IT related issues.
Senior IT Specialist
Adonis brings to the team a mix of customer service and technical knowledge. With years of customer support experience and almost 5 years as a network engineer he has been a great asset to bring onboard.
When he isn’t saving he world Adonis expands his technical knowledge base and spends time with his dog.
Ted has worked in Information Technology since 1997 with The Clorox Company, Lehman Brothers, and Pacific Life. With mentorship he pursues constant extracurricular education having earned Microsoft and Cisco industry certifications over the years. Now a three-time VCP, VMware is his passion, but his soft skills are commended and are the key to his success. Graduating with a Bachelor’s degree in Communications from California State University, he nearly called Guest Services with Red Lion-Doubletree Hotels his career. He enjoys collaboration, fulfilling customer needs, and projecting a very dry sense of humor, he enjoys being around people.
New to Arizona, he can be found exploring the desert, camping, enjoying stand-up comedy, escaping to Las Vegas, and reading about high-end audio.
James is a former small business owner and IT Professional with over 10 years of experience. Beginning in 2009, James built a career based around solving IT problems and providing efficient solutions. Technology and “How things work” has fascinated him since childhood sometimes to the dismay of his parents and his disassembled toys. James brings the mentality of a lifetime learner, insatiable curiosity combined with a need to improve and grow to Phx-IT and those around him.
Outside of work, you may encounter James hiking the various valley trails or exploring.
Robert is a constant bookworm. Always learning, reading, or watching something informative about the field he works in, or issues going on in the world. He is very organized and believes consistency is what every system and environment should be. It makes everything much simpler. He has a knack for explaining complicated technical items without making users feel overwhelmed.
Technology has been a passion of his ever since he was little. He’s Always been amazed at how the world changes with technological progress. His true passion however is anything related to space. His goal one day is to be a space tourist. Whether it happens in 30, 40 years from now or by the time he’s 90, he plans on making it happen. Star Trek has inspired and influenced him as to what we should strive for our future as a people.
Caleb brings more than a decade of IT experience and technical ability to phx-IT and leaves behind a wake of positive culture wherever he goes. He ensures all his client site needs are met in an urgent manner and puts customer satisfaction above all else. Caleb takes pride in being personable with his clients.
Caleb made his move from the frigid cold of Minneapolis to blazing Phoenix heat to join our team. When not crushing it onsite, Caleb can be found playing guitar, piano, skateboarding, or whatever video game is grabbing his attention at the moment.
Matt has an extensive background in the IT field from working for one of the largest Domain Registrars to one of the largest Internet Service Providers. His experience brings a wide scope of IT knowledge in many different areas making him the perfect point of contact for any IT issue. With his IT specific customer support experience, he can communicate with his clients clearly, so everyone is on the same page and understands. He has great attention to detail and is eager to solve every problem as if it is puzzle needing to be finished.
When he isn’t looking for another puzzle to be solved, he can be found planning for his next travel adventure, or playing video games on his custom-built PC.
Tyles comes to Phx-IT with a variety of technical and customer service experience. He is largely self-taught when it comes to his IT knowledge, and he is constantly trying to expand his skillset to become a more productive member of the team.
When not hard at work, Tyler likes to dabble in homebrewing and spending time with his family
Technical Support Specialist
Eliana has had a veracious devotion for technology since she first laid eyes on a desktop computer in 1997. From that point forward, she has dedicated her life to technology, putting her heart and passion into any job she is immersed in. She implements divergent interpretations from her inquisitive mind into her hands and follows through until the end.
When not troubleshooting technical problems and assisting our clients here at PHX-IT, Eliana is always eager to enhance her tech skills. She is studying away with a dream to someday create a software that will positively impact the world. Outside of her tech obsession, she is a yogi, meditator, and enjoys being outside as often as she can be, inhaling the beautiful and healing forest aromas in the state of Washington.
Technical Support Specialist
Joining the team in 2021, Matt has an extensive background in customer service. Having 2 years of experience in the industry, he can fill any niche and his knowledge covers a wide range of topics.
When not taking care of clients, Matt spends his free time working on cars, camping, playing games, and spending time with his friends.
Technical Support Specialist
Systems Engineer | IR Manager
Junior Project Manager