June 22, 2021

Dealing with Long Response Times from Your IT Provider

If you find yourself getting frustrated waiting for your IT provider to respond to your questions and problems, you’re not alone. It’s an unfortunate reality that many IT providers aren’t as responsive as their clients would like. This lack of urgency can cause a slew of problems, from unhappy customers to lost work.

If you’re running a business, then you definitely don’t have time to waste waiting on your IT provider to get their act together. You don’t have to put up with IT providers who are agonizingly slow and seemingly disinterested in you and your IT-related problems — there are better providers out there.

Slow IT Response Times Cost You Money

You want fast and dependable IT services, but that’s not always what you get. An unresponsive IT provider will cost you time and money:

  • When one of your employee’s computers goes down, you can lose hours or even days of productivity from that employee (Gartner reports that the average cost of IT downtime is $5,600 per minute).
  • When your systems are slow or down, you can’t service your customers properly — which results in unhappy customers.
  • When your IT calls go unanswered and your problems unsolved, those problems are likely to get worse — especially if they’re the result of a computer attack or data breach (according to Cisco, 45% of small and medium-sized businesses had 5-16 hours of downtime from data breaches in 2019).

To keep your business running smoothly, you need your computers and network to stay up and running. If your IT provider can’t make this happen on a timely basis, your business could be in jeopardy.

How the Typical IT Provider Responds to Your Problems

You know how it works. You have a question related to an IT issue or even a problem that needs to be fixed. Maybe one of your computers is down, or you can’t log into your email, or your Wi-Fi keeps kicking off. So you call up your IT provider and ask for their help.

Unfortunately, many IT providers won’t respond the way you’d like. You might get shunted through a phone tree and asked to leave a voicemail message, which is not immediately returned. Or the person you talk to says he can’t handle it right now and you need to fill out a “trouble ticket,” even though it’s something simple that could be addressed right on the spot. Or the person says he’ll get right on your request but never does. In each of these cases, you’re left hanging.

If it feels like your IT provider is blowing you off, it’s because they are.

How phx-IT Responds to Your Problems

Contrast what you get from a typically slow IT provider to the service you receive from phx-IT.

When you call phx-IT with a question or problem, we listen. You can always get ahold of us — our customers have direct lines to our staff. When we answer the phone, we treat you with the urgency and respect you deserve. We know how important your problems are and will work to fix them as quickly as possible.

Many issues can be solved right then, over the phone, and that’s what we’ll try to do first. If we can’t provide an immediate solution, we’ll schedule an on-premises visit so we can see firsthand the problem you’re experiencing. There are some issues that simply must be dealt with in person — plus, it’s always good to deal with someone face-to-face.

At phx-IT, our job is to keep your IT systems up and running — and we do it well.

Let phx-IT Be Your Better IT Provider

Phoenix-area businesses have been receiving timely and professional IT services from phx-IT for more than 17 years. We pride ourselves on our fast, efficient, in-person IT services — exactly what you want from a Phoenix IT provider. With phx-IT you always get the best service and the fastest response times. We treat your business as if it’s our own.

Contact us today to discover why phx-IT is the best IT company in the Phoenix area.

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